Ref
6190257
Formation - Emotional Intelligence for Interactions at Work
How to efficiently manage difficult professional situations.
Initiation
0,57 jour - 4 heures
Objectifs
- Understand the stakes and the place of emotional intelligence for efficiency at work.
- Acquire practical methodology to face difficult work interactions.
Compétences acquises
By the end of this training, you will be able to prevent and react in a constructive manner to conflictual interactions.
Public
- Any person wishing to foster constructive, respectful and efficient work interactions.
Programme
Emotional Intelligence for Interactions at Work
Become aware of your personality in conflicts
- The place of emotions in the workplace.
- Identify your natural tendencies in conflict situations.
Self-diagnosis: through a personal questionnaire and exercises.
Detect characteristics of “difficult” personalities
- Uncover stakes and types of conflicts.
- Differentiate the types of personalities in a conflict.
- Identify the steps in a conflict.
Exercise: simulations of different conflict situations.
Adopt the adapted strategy
- Round up your internal resources.
- Detect and avoid conflict ignition situations.
- Prevent conflicts with your internal posture and communication.
- Apprehend constructive conflict management techniques.
- Set your mind for incremental change.
Personal action plan: to set smart objectives and steps towards success.